We want to try and provide as much information as possible to our homeowners and residents. To help us help you, work through the following list to make sure you reach the right contact for your inquiries. In most instances our community managers, Community Focus of NC, Inc (CFNC) should be your first port of call. They are best contacted through the Work Order system through the web.
General issues related to the running of the neighborhood can be addressed to the board but by far and away the best way of doing this is by attending a board meeting. These are on the third monday of every month via zoom, notices sent out regularly to your email.
If you feel you are just not getting any notices at all please notify CFNC to update your email address.
Social activities are the purview of the Falconbridge Alliance (a social organization for the neighborhood that is unrelated to your HOA). Please consider contacting or joining the Alliance. They should also be the first port of call for all social inquiries including joining the neighborhood listserv where most of our neighbors seek help, advice and answer questions:
| Issue | What to check | Who to contact and how |
|---|---|---|
| Work order | Check if the repair or issue is a homeowner responsibility or HOA | Submit a work order to CFNC through the web |
| Problem with roof or skylight | Check if the repair or issue is a homeowner responsibility or HOA | Submit a work order to CFNC through the web |
| Painting, siding, walls or patio | Check if the repair or issue is a homeowner responsibility or HOA | Submit a work order to CFNC through the web |
| Street light is out | Check this is not a Duke Energy issue (all other lights are out) | Contact CFNC. Lisa Austin is our Community Manager. You can reach Lisa by email at lisa@communityfocusnc.com or by phone at 919-564-9134 |
| Emergency at the pool or clubhouse | For life-threatening emergencies contact the Emergency Services immediately. For other emergencies contact RFC Chair Kim Fahs (423-834-1120) | |
| Non-emergency pool or clubhouse issue | Contact RFC Chair Kim Fahs by email at kim.fahs3@gmail.com for more urgent issues call (423-834-1120) | |
| Clubhouse inquiries | For rentals and general use have you looked at the Membership pages and the Clubhouse pages? | To reserve the Clubhouse first download and fill in the form. Scan and email the form to contact@falconbridgehoa.org. DO NOT post the form to the clubhouse or put it in the clubhouse mailbox. For general inquiries email contact@falconbridgehoa.org |
| Architectural | Have you followed the procedure and guidelines for submitting an architectural review? These are located here | If you have submitted an architectural application and have not heard back please contact Contact CFNC. Lisa Austin is our Community Manager. You can reach Lisa by email at lisa@communityfocusnc.com or by phone at 919-564-9134 |
| Landscaping, roads and drainage | Check if the repair or issue is a homeowner responsibility or HOA | Submit a work order to CFNC through the web. OR if the issue is definitely in a common area and affects more than just your property. Contact CFNC. Lisa Austin is our Community Manager. You can reach Lisa by email at lisa@communityfocusnc.com or by phone at 919-564-9134 |
| Playing Pickleball | Have you checked the web page for Pickleball? | Pickleball |
| I wish to post items for sale or find more information from my neighbors? | joining the neighborhood listserv where most of our neighbors seek help, advice and answer questions | |
| Who are the trusted resources (plumbers, movers, cleaners, pet-sitters)? | Resource list (maintained by one of our neighborhood volunteers) | |
| Errors, omissions, changes or additions to this website | Check it’s not an issue with your computer or browser | Contact the webmaster using the form below or make an entry on this spreadsheet |
| My issue does not fit any of these categories or I have a SUGGESTION | Check to see if this is something the HOA should handle. | Exhaust the following options first: raising the issue at a board meeting (third monday of every month via zoom, notices sent out regularly), contacting CFNC or asking your neighbors. If none of these, then use the form below. |
If you have read all the above and still feel that you need to reach out with your inquiry then use the form below. PLEASE NOTE: a volunteer board member monitors the submissions to this email and it may take a while for someone to get back to you. Please consider joining the board or one of our subcommittees to help us improve expectations of the board and responsiveness (there is an option in the form below).
